Although "N2trader v.4" is the best of its kind and an accurate fully automated trading platform, there are possibilities where an order is not accepted due to some reason or error. The Client is responsible for the monitoring of his/her account statement at all times. Any such errors should be notified to the NTWO Help Desk immediately.

Financial Charts and Market watch is for the trader's convenient on a view of market movement, and the market prices/quotes viewed in these charts may not be always accurate and actual attainable prices of the market.

The positions opened by clients should be attainable with corresponding banks and NTWO does not welcome scalpers. 

Spreads and Margin:

We offer fixed spread rates in all market conditions regardless of trade size; spread widening can occur in very rare occurrences. Click here for more details on Spreads and Margin requirements.

Leverage:

The leverage offered to clients is from 20:1 upto 200:1 depending on the invested amount and equity balance. Kindly consider the following:

• For the amount between US$ 2,000/- to US$ 50,000/- the leverage would be upto 200:1.

• For the amount between US$ 50,001/- to US$ 200,000/- the leverage would be upto 100:1.

• For the amount between US$ 200,001/- and above, the leverage would be upto 50:1.

NOTE: All the above mentioned leverage level are negotiable, although the final decision would be made by the Risk Management team based on the trade performance of the client. Furthermore, the Risk Management team may decide to change the leverage of a client, followed by a written notice, and the client is bound to accept the decision.

Although, the leverage of 200:1 is changed to 100:1 on Friday evenings, a few minutes before the market closes. The leverages are automatically switched back to normal, five minutes after the market is closed. 

24 hours Customer Support:

NTWO Capital Market’s help desk operates 24 hours a day from Sunday to Friday. As a measure of security, the client has to state his telephone password every time he trades by phone.

Commission and Swaps:

No Commission and Swaps are charged on trades, although, NTWO Capital Markets preserves the right to change its policy.

Constant Dealing:

NTWO Capital Markets provides constant dealing, which means that our Clients buy and sell directly on real time streaming prices without a request for a quote, on our Secure Internet Trading Platform “N2trader”. Although, please be aware that re-quotes do take place, but only when clients are trying to take advantage of wrong prices quotes* in the Market Watch. We do our best to ensure correct prices at all times and hence avoid re-quotes, however it can still occur.

Wrong Quotes:

Wrong Quotes are prices which are out of the market and do not exist; they can occur due to Server errors, Internet connections, Bank errors, etc…
The following are a few samples of Wrong Quotes on a chart, for your information:

P.S: In wrong quote periods, all your requests and Orders (new orders*, Take profit, Stop Loss, close positions … etc.) will be processed in the same way, as the corresponding Banks will process ours; hence, the situation is unknown to us. 

Orders Execution:

Our System always tries to execute all the orders (new orders, take profit, stop loss, close positions…) at the indicated price, however under certain market conditions known as market gaps*, it may be impossible and your deal maybe filled at a different price than initially requested. N2trader will always fill you at the first or best attainable price.

Market Gaps:

Gaps are spaces left on the bar chart where no trading has taken place. Gaps occur when there is no Price quoted by the Market, and alike the wrong quotes, gaps are also pushed automatically by the trade system. A Gap usually happens in high volatile market during news announcements, shortage of liquidity, opening of the market, opening of any of the world’s major markets, lack of market participants, … etc.  

The different types of Gaps are as follows:

1.      Gaps that occur when price jumps from one bar to another with a considerable amount of price distance between the chart bars. Some types of these gaps are mostly seen on re-opening of Market, when the highest price of the day is lower than the lowest price of the prior day (A Down Gap) or when the lowest price on a trading day is higher than the highest price of the previous day (An Up Gap).

2.      Gaps, which do not exist between bars, they occur typically in one bar on a chart, hence cannot be specified easily.

* This Gap is assumed a real gap and occurs in rare occasions.

New Order Execution:

There are cases when the market has a sudden move and it hits a price, where it catches the Client’s New Order. Usually Clients blame the dealer for such act, especially if the New Order is a Stop Loss order. Following is a sample:

In such cases, if the Client complaints within 24 hours of order execution, NTWO will check the Market price with three major Banks (Deutsche Bank, UBS Investments and Saxo Bank Capital Markets). If the price matches the price quotes of any one of these banks, or even if the price difference is not more than the spread of that Currency pair, NTWO will confirm the executed New Order and the Client has no right to object. No objection or complaints will be inspected after 24 hours of order execution.

Instant Execution:

When a Client requests an Order (Buy or Sell), and Selects the type of the order as “Instant Execution”, the request is sent to the Server. The Order is then reviewed and compared with the corresponding Major Banks. If the price is correct and accepted by the Major Bank, the Order is confirmed; otherwise, the correct price will be re-quoted.

Market Execution:

When a Client requests a Sell by Market or Buy by Market position, the request is sent to the Server. The Order is then reviewed and compared with the corresponding Major Banks. If the requested Order price is different with the Market price, there will be no re-quote, and the server will confirm the Order with the Market price.

The Grey Mode:

Whenever a Symbol (Currency pair) in the Market Watch window of N2trader turns “GREY”, it means that the Market Conditions are not normal, it maybe possible that the price quoted by the Market for that Symbol is incorrect (Wrong Quotes, etc).
This situation occurs usually during news announcements (the news spikes), opening or closing of the world’s major markets, high volatile market and ….

In grey mode, the Clients’ requested orders are controlled manually, and will be processed in the same way, as the corresponding Banks will process ours; hence, the situation is unknown to us.  The Grey mode usually ends up within few minutes.

Moreover, During News spikes, the Order Zone* maybe widened.

Order Zone:

While placing a new order, and setting Stop Loss/Take Profit for that order, there is always a specified minimum limit (usually equal to the spread), which you cannot place your new order below that.

This Order Zone of a Symbol maybe widened during News announcements.

*New Order = Buy limit, Sell limit, Stop Loss, Take profit, etc.

Note:
NTWO has specified all the above trade conditions to create a better environment for traders, thus, reducing the risk of losing money on a trade and intercepting taking advantage of news spikes. Although, NTWO has the right to modify these rules and conditions without prior notice to Clients.